Reviews
Guest comments & opinions
Guest feedback
Helping us improve
Family holiday at its best!
We really appreciate your feedback as it helps us to continue to improve our exceptional service. We prefer if you submit your feedback directly to us at the hotel, because this will give us an opportunity to thank you personally, or if there is a problem, to react immediately and find a way together. Naturally, we also appreciate other online feedback, because this also contributes to improving the guest experience. And that is our goal.
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4.9
/5
total
Sanita
,
13. February 2025
Location
Cleanliness
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Ambiance
Reception
Room
Restaurant
Fitness / Sport
Wellness / Spa
Review:
We were really happy about eveyrhting.
Answer:
Dear Guest, thank you very much for the great Feedback. We are happy that you enjoyed your stay and that you were very satisfied. We would be delighted to welcome you back to our hotel. Sporty regards from Hopfgarten Sandra Moser Guest Relation
We were really happy about eveyrhting.
Answer:
Dear Guest, thank you very much for the great Feedback. We are happy that you enjoyed your stay and that you were very satisfied. We would be delighted to welcome you back to our hotel. Sporty regards from Hopfgarten Sandra Moser Guest Relation
4.5
/5
total
Unknown
,
10. February 2025
Location
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Fitness / Sport
Wellness / Spa
Review:
Everything perfect, but the food was boring, and I got stomache problems.
Answer:
Dear guest, We are very pleased that you enjoyed your stay. We regret that you had health problems. We will pass on your feedback to the chef to improve our culinary selection. We hope to welcome you again at our hotel and to convince you 100%. Sporty greetings from Hopfgarten Sandra Moser Guest Relation
Everything perfect, but the food was boring, and I got stomache problems.
Answer:
Dear guest, We are very pleased that you enjoyed your stay. We regret that you had health problems. We will pass on your feedback to the chef to improve our culinary selection. We hope to welcome you again at our hotel and to convince you 100%. Sporty greetings from Hopfgarten Sandra Moser Guest Relation
4.3
/5
total
Budde Gantzel
,
06. February 2025
Location
Cleanliness
Service
Ambiance
Reception
Room
Restaurant
Review:
comment to gastronomy... first evening we had fish for dinner, and the fish was very dry, why I did not want to eat it. Told the waiter the reason for not eating the fish. Furthermore, working in a restaurant, the staff - no matter which function you have - have a smile on your face. Great your guest welcome. Some people should be told this !
Answer:
Dear Guest, thank you very much for your feedback! We are sorry that you were not satisfied with our restaurant. We will take your feedback on board and pass it on. Nevertheless, we hope that you enjoyed the rest of your stay and would be delighted if you would give us another chance to convince you 100%. Best regards from Hopfgarten Sandra Moser Guest Relation
comment to gastronomy... first evening we had fish for dinner, and the fish was very dry, why I did not want to eat it. Told the waiter the reason for not eating the fish. Furthermore, working in a restaurant, the staff - no matter which function you have - have a smile on your face. Great your guest welcome. Some people should be told this !
Answer:
Dear Guest, thank you very much for your feedback! We are sorry that you were not satisfied with our restaurant. We will take your feedback on board and pass it on. Nevertheless, we hope that you enjoyed the rest of your stay and would be delighted if you would give us another chance to convince you 100%. Best regards from Hopfgarten Sandra Moser Guest Relation
4.2
/5
total
Jakobsen
,
05. February 2025
Location
Cleanliness
Service
Ambiance
Room
Restaurant
Fitness / Sport
Wellness / Spa
Review:
Excellent location. Food, buffet etc. used to be better. In would prefer a down quilt instead of an blanket. Price vs quality is almost ok, keep up the good work.
Answer:
Dear Guest, thank you for your feedback. We regret that you were not convinced by the quality of our food. I will be happy to pass on your feedback to the kitchen and we will try to improve it. Unfortunately, we cannot have down quilt in the rooms due to allergy sufferers. Sporty regards from Hopfgarten Sandra Moser Guest Relation
Excellent location. Food, buffet etc. used to be better. In would prefer a down quilt instead of an blanket. Price vs quality is almost ok, keep up the good work.
Answer:
Dear Guest, thank you for your feedback. We regret that you were not convinced by the quality of our food. I will be happy to pass on your feedback to the kitchen and we will try to improve it. Unfortunately, we cannot have down quilt in the rooms due to allergy sufferers. Sporty regards from Hopfgarten Sandra Moser Guest Relation
5.0
/5
total
Unknown
,
30. January 2025
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Fitness / Sport
Wellness / Spa
Review:
shfaskfhwal
Answer:
Lieber Gast, wir danken dir für deine Bewertung und freuen uns sehr über dein positives Feedback. Wir hoffen sehr dich erneut bei uns begrüßen zu dürfen! Sportliche Grüße Jasmin Jassmen Achorner Direktionsassistentin
shfaskfhwal
Answer:
Lieber Gast, wir danken dir für deine Bewertung und freuen uns sehr über dein positives Feedback. Wir hoffen sehr dich erneut bei uns begrüßen zu dürfen! Sportliche Grüße Jasmin Jassmen Achorner Direktionsassistentin
