Reviews
Guest comments & opinions
Guest feedback
Helping us improve
Family holiday at its best!
We really appreciate your feedback as it helps us to continue to improve our exceptional service. We prefer if you submit your feedback directly to us at the hotel, because this will give us an opportunity to thank you personally, or if there is a problem, to react immediately and find a way together. Naturally, we also appreciate other online feedback, because this also contributes to improving the guest experience. And that is our goal.
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2.9
/5
total
oswald anné
,
10. March 2025
Location
Cleanliness
Service
Ambiance
Reception
Room
Restaurant
Fitness / Sport
Wellness / Spa
Review:
locationis top, also rooms are oke. on arrival with 7 suitcases nobody asked can we help ?? 4 star superior hotel . disappointing. Also food was not good. dessert always using a lot of gelatine and maincourse . Fish to dry ..
Answer:
Dear Guest, thank you for your honest review. We are sorry that nobody offered you some help. We don´t have concierge service in our hotel but sure someone should have offered you some help. Additionally we have separate trolleys for suitcase to make the transportation easier, these ones are available at our reception. Regarding your criticism in case of our food I will have a chat with our chef for sure. Please feel free to ask for another dessert which fits your desire next time. Hopefully we get a second chance on another stay at our hotel to convince you from our great stuff, food and the hotel in general. Kind regards Jasmin Achorner Assistant of the director
locationis top, also rooms are oke. on arrival with 7 suitcases nobody asked can we help ?? 4 star superior hotel . disappointing. Also food was not good. dessert always using a lot of gelatine and maincourse . Fish to dry ..
Answer:
Dear Guest, thank you for your honest review. We are sorry that nobody offered you some help. We don´t have concierge service in our hotel but sure someone should have offered you some help. Additionally we have separate trolleys for suitcase to make the transportation easier, these ones are available at our reception. Regarding your criticism in case of our food I will have a chat with our chef for sure. Please feel free to ask for another dessert which fits your desire next time. Hopefully we get a second chance on another stay at our hotel to convince you from our great stuff, food and the hotel in general. Kind regards Jasmin Achorner Assistant of the director
4.3
/5
total
Sven Wuyts
,
08. March 2025
Location
Cleanliness
Service
Ambiance
Reception
Room
Restaurant
Fitness / Sport
Wellness / Spa
Review:
We had an amazing time during our stay! The hotel exceeded our expectations in every way. The rooms were spacious, clean, and very comfortable, providing the perfect place to relax. The hotel staff was incredibly friendly and always ready to help with a smile, making us feel truly welcome. The food was excellent, with a great variety of delicious dishes that we thoroughly enjoyed. Whether it was breakfast, lunch, or dinner, everything was fresh and well-prepared. Overall, we had a wonderful experience and would definitely recommend this hotel to anyone looking for a great stay!
Answer:
Dear guest, thank you for the lovely review! It's great to hear that you liked the food, no matter what time of day. We are very glad that you enjoyed your stay and hope to welcome you back to our hotel soon. Sporty regards from Hopfgarten Sandra Moser Guest Relation
We had an amazing time during our stay! The hotel exceeded our expectations in every way. The rooms were spacious, clean, and very comfortable, providing the perfect place to relax. The hotel staff was incredibly friendly and always ready to help with a smile, making us feel truly welcome. The food was excellent, with a great variety of delicious dishes that we thoroughly enjoyed. Whether it was breakfast, lunch, or dinner, everything was fresh and well-prepared. Overall, we had a wonderful experience and would definitely recommend this hotel to anyone looking for a great stay!
Answer:
Dear guest, thank you for the lovely review! It's great to hear that you liked the food, no matter what time of day. We are very glad that you enjoyed your stay and hope to welcome you back to our hotel soon. Sporty regards from Hopfgarten Sandra Moser Guest Relation
4.7
/5
total
Paul Murphy
,
24. February 2025
Location
Cleanliness
Service
Ambiance
Reception
Room
Restaurant
Fitness / Sport
Wellness / Spa
Review:
Close to the slopes
Answer:
Dear Guest, thank you very much for the great Feedback. We are really happy that you enjoyed your stay at our Hotel. We look forward to hopefully welcoming you back soon. Sporty regards from Hopfgarten Sandra Moser Guest Relation
Close to the slopes
Answer:
Dear Guest, thank you very much for the great Feedback. We are really happy that you enjoyed your stay at our Hotel. We look forward to hopefully welcoming you back soon. Sporty regards from Hopfgarten Sandra Moser Guest Relation
4.8
/5
total
Jordy
,
23. February 2025
Location
Cleanliness
Service
Ambiance
Reception
Room
Restaurant
Fitness / Sport
Wellness / Spa
Review:
Very friendly working staff
Answer:
Dear Guest, thank you very much for the great Feedback, especially for our team! We hope to welcome you back to our hotel and wish you all the best until then. Sporty regards from Hopfgarten Sandra Moser Guest Relation
Very friendly working staff
Answer:
Dear Guest, thank you very much for the great Feedback, especially for our team! We hope to welcome you back to our hotel and wish you all the best until then. Sporty regards from Hopfgarten Sandra Moser Guest Relation
5.0
/5
total
Eniko
,
22. February 2025
Location
Cleanliness
Service
Ambiance
Reception
Room
Restaurant
Fitness / Sport
Wellness / Spa
Review:
Everything great!
Answer:
Dear Guest, thank you very much for the great Feedback. We look forward to hopefully welcoming you back to our hotel. Sporty regards from Hopfgarten Sandra Moser Guest Relation
Everything great!
Answer:
Dear Guest, thank you very much for the great Feedback. We look forward to hopefully welcoming you back to our hotel. Sporty regards from Hopfgarten Sandra Moser Guest Relation